CUSTOMER CARE LINE: 1-866-710-4200

If you are moving outside of the territory and you want to cancel your connection with Qulliq Energy Corporation (QEC), you can easily disconnect for free. We encourage customers to notify our Customer Care department at least one week before the date you are requesting to be disconnected.

How to Cancel Your Connection

  1. To download a work order form, please click here. If you are unable to download a work order form, please contact our Customer Care department at 1-866-710-4200 or and one can be mailed, emailed, or faxed to you. Work order forms can also be picked up in person at one of our Customer Care offices. For Customer Care office street addresses, please click here.

  2. Submit a completed and signed work order form to our Customer Care department by mail, in person or email at For QEC street and mailing addresses, please click here.

  3. Your meter will be read and service will be disconnected on the date indicated on your form.
    Your final bill will be calculated and mailed to your new address. There is no fee for disconnecting your service, but any outstanding balances or credits will be included on the final bill.

For more information about cancelling or disconnecting your service, please click here to read our Terms and Conditions. If you have questions, we encourage you to call our Customer Care line at 1-866-710-4200 or email