Customer Care

CUSTOMER CARE LINE: 1-866-710-4200

As the sole power utility in Nunavut, Qulliq Energy Corporation (QEC) provides safe and reliable electricity to warm and illuminate homes across the territory. From Grise Fiord to Sanikiluaq and Qikitarjuaq to Kugluktuk, we serve over 14,400 customers every day. Because our customers range over such a vast geographic region, we have a diverse and unique customer audience. We take pride in ensuring you receive the best customer service with our Customer Care representatives and accessible services no matter where you are in the territory. We’re here to help!

For more information on customer accounts and billing, the services we offer, general information on QEC, or to contact our Customer Care department, please click one of the options below.

Accounts and Billing

  • How to Read Your Bill – Would you like to know how a subsidy is applied on your bill? It’s time to find out what all those terms and numbers mean.
  • Ways to Pay Your Bill – We provide a variety of quick and convenient ways for you to pay your monthly bill so it’s easy for you to make your payment on time.
  • Late Payments – Are you late on making your monthly payment? It’s time to contact our Customer Care department so you don’t get charged a late fee.
  • Customer Types – We provide power to different categories of customers. Do you know what type of customer you are?


  • Connections – Need some power? We’ve got some for you! Find out how you can get connected.
  • Moving – If you’re moving within Nunavut, don’t forget to give us some notice so you can take your power connection with you.
  • Cancelling – Disconnecting your power is free and easy; you just have to let us know!
  • Forms – Any form you need for a service request can be found right here.

General Information

  • Terms and Conditions – Like other utilities, we have a set of Terms and Conditions. We kindly remind you to read them over so you know your responsibilities as a customer.


Our Customer Care department is available Monday to Friday 8:30 a.m. to 5:00 p.m. and we like to encourage customers to phone our Customer Care line at 1-866-710-4200 or email with any questions or concerns. To learn more ways to contact our Customer Care department, please click here.